Customer Service

Happiness Honcho

  • 12/11/2020
  • Full Time
  • Office based in Leicester and remote working
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We’re not looking for someone to help get our customers a legal high, we are however looking for someone to answer all the questions our customers might have, be that on our product, our business, or what the life expectancy is of a Mongolian mountain goat.


What’s a Happiness Honcho supposed to do?


Be thoughtful

We don’t have scripts, and we don’t like ‘standard ‘answers. You will need to listen (well-read actually) what the customer is saying and work out what they need to know, and how to say it simply.


Be smart

Our customer experience is paramount. Every visitor to our site is a promoter or a detractor, irrespective of whether they buy. We need you to move people up the happiness scale to be promoters wherever possible.


Be bright

Our brand is not about conforming, and we definitely don’t take a defensive tone. We are comfortable in our skin and you need to respond to customers in that vein, always on the front foot, and a gift for great one-liners would be helpful.


What do you need to have to do the job?

Some experience of customer services would be an advantage but not essential, the right attitude is more important. The ability to work autonomously, (you can work from home on occasion) and a real commitment to our customers, along with a way with the written word.


What we’re not looking for…

Pedants or Egos: We’re a start-up so we all muck in to help where ever we can. If you need a precise job description and exact details of how you’ll spend your day we are not for you, and if you’re above doing a coffee run forget it.


Other stuff

  • Excellent written and oral communication skills with an eye for detail and the ability to interact well with
  • Excellent multi-tasker and time management skills.
  • Can demonstrate passion about something and the ability to influence other people to feel strongly about it too.
  • Enthusiastic & knowledgeable (or at least have a willingness to learn about life insurance!)
  • Outgoing and very comfortable interacting with other human beings.
  • Self-sufficient, pro-active and are at their best when given responsibility to just get on with stuff.
  • Belief in failing fast, trying lots of things out, and taking quick action when you learn what works and what doesn’t
  • Are keen to do more, even if it’s technically not your job.


Why work at DeadHappy?

Working at DeadHappy won’t be for everyone. We’re a new business and have a start-up environment highly motivated and focused on growing our product and hitting product-market fit. That means getting stuck into what you need to do but also getting involved in things outside of your experience and functional expertise.

We don’t have beanbags and Xboxes and you’ll more than likely be working on a scaffolding board (with the rest of us), so if you have a need for home comforts, this probably isn’t the place for you.

We have second-hand coffee machines, a RedBull fridge, and a few cardboard mouse mats, but alongside that, there exists a huge opportunity for someone to get involved in something we all believe will be very successful, and there will be career opportunities to branch out for the right candidate. It will be an adventure, we’ll all learn a huge amount along the way, and the best news is that we’ll also pay you some money (approximately £25k to start with).

If you are ambitious and looking to progress, we have big plans for growth and are well funded, so there will be plenty of opportunities for developing a career in a range of directions for the committed candidate.


To apply please email your CV and covering letter to [email protected] or use the button below.

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